Return Policy – Beryl CNC
Effective Date: 6/26/2023
At Beryl CNC, we strive to provide our customers with the best products and services. We understand that there may be occasions when you need to return a product, and we are committed to making the return process as simple and convenient as possible. Please review our return policy below.
Eligibility and Timeframe:
1.1 Products purchased from Beryl CNC are eligible for return within 30 days from the date of delivery.
1.2 To be eligible for a return, the product must be unused, undamaged, and in the same condition as when it was purchased, with all original packaging intact.
2.1 If you would like to initiate a return, you can do so by filling out the contact form on our website or by emailing firstname.lastname@example.org.
2.2 Please provide the following information when submitting a return request:
– Order number
– Product name and quantity
– Reason for the return
– Your contact information (name, email address, and phone number)
2.3 Once we receive your return request, our customer service team will review it and provide you with further instructions.
2.4 You are responsible for shipping the product back to the manufacturer at your own expense. Please ensure that the product is securely packaged to prevent any damage during transit.
Refund or Exchange:
3.1 Upon receiving the returned product in its original condition, we will inspect it to ensure it meets our return policy requirements.
3.2 If the product is eligible for a refund, we will process it within 10 business days.
3.3 If you prefer an exchange, please indicate your desired replacement product in your return request. We will do our best to accommodate your request, subject to availability.
3.4 Refunds will be issued in the original form of payment used for the purchase.
4.1 The following items are not eligible for return or refund, unless they arrived damaged or defective:
– Customized or personalized products
– Consumable items
– Products that have been used or damaged after delivery
Damaged or Defective Products:
5.1 If you receive a damaged or defective product, please contact us immediately upon discovery.
5.2 We may request additional information or evidence, such as photographs, to assess the situation.
5.3 Depending on the circumstances, we will offer a refund, replacement, or repair for the damaged or defective product.
6.1 If you have any questions or need assistance with your return, please contact our customer service team at email@example.com.
6.2 Our team will be happy to guide you through the return process and address any concerns you may have.
Note: This return policy is subject to change without prior notice. Please refer to the return policy on our website for the most up-to-date information.
Thank you for choosing Beryl CNC. We appreciate your business and are dedicated to ensuring your satisfaction with our products and services.